Terms & Conditions
These terms and conditions relate only to Aram Store and not to Aram Trade. Aram Trade (formerly Aram Contracts) has separate terms and conditions which relate to business-to-business procurement.
We aim to offer a satisfying and straightforward method of buying online. Our safe, secure online transactions are independently processed by Opayo (formerly SagePay), a level 1 payment services provider, which is the highest level of PCI DSS compliance.
Conditions Of Use
These conditions apply to the use of this Website and by accessing this website and/or placing an order you agree to be bound by the conditions set out below. If you do not agree to be bound by these conditions you may not use or access this website.
Before you place an order, if you have any questions relating to these conditions please contact us by email, or call us on 020 7557 7557
The personal information which you are required to provide when you register as a customer must be true, accurate, current and complete in all respects. You must notify us immediately of any changes to the personal information by contacting us by email, or calling us on 020 7557 7557
You must not impersonate any other person or entity or use a false name or a name that you are not authorized to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of conditions by you or any other liabilities arising out of your use of this website, or by the use of any other person accessing the website using your shopping account and/or your personal information.
Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the address you provide in your order form.
Our acceptance of your order brings into existence a legally binding contract between us.
The prices payable for goods that you order are as set out in our website. You may be required to pay delivery charges at the checkout stage based upon the appropriate delivery service. For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation.
All purchases within the UK are charged VAT at the current rate. the prices on our site are VAT inclusive. Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are to be paid by the purchaser.
We make every effort to ensure colours and finishes appear as realistic as possible. However, due to the constraints of digital reproduction on different web browsers and because of the variations in natural materials such as wood or leather, we cannot guarantee exact colour or finish depiction. Every care is taken to ensure descriptions and measurements are accurate, however, variations may occur. Measurements are approximate and may vary according to the size of the item.
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order, providing your goods have not already been dispatched. To cancel your order you must notify us in writing, either to [email protected] quoting your name and order reference or by post to Aram, 110 Drury Lane, London WC2B 5SG. If the goods have been dispatched then please follow our returns & exchange policy as detailed below.
Items that are specially made to your specifications cannot be cancelled or returned after 7 working days from the date of order. 'Made to order' items are defined as items that are specially produced based on a customer's choice of finishes as ordered, and put into production as per these specifications. All 'Made to order' items are clearly labelled as such on the corresponding product page and in the shopping basket.
If you have received standard, stock items and you wish to cancel your order then you must inform us in writing within 14 calendar days of receipt. You must then send the goods back to us at your own cost and risk within 14 calendar days of cancellation. Once you have notified us that you are cancelling your contract, any sum debited from your credit or debit card will be re-credited, less the delivery costs, to your account within 14 calendar days of receipt of the return by us, provided that the goods in question are returned by you and received by us in the condition they were in when sent to you. Please see the returns & exchange policy below.
We reserve the right to cancel the contract between us if:
- We have insufficient stock to deliver the goods you have ordered.
- We do not deliver to your area.
- One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers. If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
We will deliver your order to the delivery address given at the time you place your order. Delivery will be made as soon as possible after your order is accepted dependent on the lead time of the product. You will be notified when the goods come into stock for goods that require ordering and on dispatch for stock items. You will become the owner of the goods you have ordered when they have been delivered to you and full payment has been received.
** Brexit & Covid19: Please note that orders from EU manufacturers may be subject to significant delays, following the UK's withdrawal from the EU and the massive increase in import documentation required. This is compounded by the disruption in supply chains due to Brexit, CoVID19 and the war in Ukraine. **
Delivery dates acknowledged by Aram are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Estimated delivery dates will be considered as accepted by the buyer unless disagreement is notified to the Company in writing within seven days of order placement. Special delivery conditions requested by the buyer should be given in writing at the time of order placement and will be considered by the Company and if necessary conditions and charges may change accordingly. From delivery or placement into storage all risks for the goods pass to the buyer.
For European and International delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs permits and pay any import duties if applicable to import goods from our site. VAT will be removed from the price paid on any orders delivered by Aram to destinations outside the European Union. Furthermore, please be aware that due to the high cost of shipping internationally the cost of delivery and return is not covered by Aram Store under any circumstances and therefore purchases are entirely at your own risk.
All quotations for European and International orders do not include transit insurance. The provision of transit insurance, if required, is the responsibility of the buyer.
Aram has no liability for items ordered that a customer no longer requires. Once an order has been processed the customer is liable to purchase the items.If the goods we deliver are not what you ordered, are damaged or defective, or the delivery is of an incorrect quantity, we ask that the goods be examined as soon as reasonably possible after delivery and you should notify us of the problem in writing within three working days.
Returns & Exchange Policy
Goods that have been made to order in a specific finish or upholstery colour as per the customer's specifications cannot be returned. This is in accordance with clause 13 of the Consumer Protection (Distance Selling) Regulations 2000 and clause 28(b) of the Consumer Contracts Regulations 2013. 'Made to order' items are defined as items that are specially produced based on a customer's choice of finishes as ordered, and put into production as per these specifications. All 'Made to order' items are clearly labelled as such on the corresponding product page and in the shopping basket. If your order is received damaged or defective then a replacement will be manufactured and delivered as replacement as soon as possible.
PLEASE ONLY PLACE YOUR ORDER IF YOU ARE SURE THAT THE ITEM AND FINISH IS RIGHT FOR YOUR NEEDS AS YOU WILL NOT BE ABLE TO CHANGE THE ORDER AFTER THE ITEM HAS BEEN ENTERED INTO PRODUCTION OR BECAUSE IT IS DIFFERENT TO WHAT YOU EXPECTED FOLLOWING DELIVERY, UNLESS OF COURSE WE HAVE NOT SUPPLIED THE CORRECT ITEM OR SPECIFICATION AS PER THE ORDER CONFIRMATION. ALSO, IT IS IMPERATIVE FOR YOU TO CHECK ACCESS INTO YOUR PROPERTY AS DELIVERY WILL BE ACTIONED ON THE BASIS THAT YOU HAVE CHECKED THE DIMENSIONS OF THE ITEM YOU WISH TO ORDER AND THAT IT FITS THROUGH ALL DOORWAYS, STAIRWELLS AND WITHIN THE AREA OF INTENDED USE. ARAM IS NOT RESPONSIBLE FOR THIS STIPULATION WITHIN YOUR ORDER PROCESS.
If you would like to return or exchange a standard product where no finish options have been specified by you, please contact us within 14 calendar days of receiving your order. You must return or exchange goods within 14 calendar days of cancellation but Aram Store is not responsible for any item that is not returned in the manner set forth below.
The product you return must be in new, unused, condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our Drury Lane Store or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.
Where items are large or fragile (as determined by Aram) we reserve the right to nominate a specialist furniture handler for return transit and pass the cost of this service onto the Customer. This transportation charge will be charged each time the Customer accepts a returns collection date but then subsequently fails to meet it.
The value of all accurately returned, unwanted products will be credited to the original purchaser’s credit or debit card minus any relevant collection charges within 14 calendar days of receipt by us of the return. The same procedure and guidelines should be followed if you would like to exchange your order but, again, collection and re-delivery charges will apply if required and any necessary revised payments processed.
In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods as no claim for a replacement can be made after three days. Any claims regarding damaged/defective items must be made initially by calling the Store on 020 7557 7557 and then followed up by a written claim via email to [email protected].
In the event that a product is withdrawn, discontinued or changed by the manufacturer then Aram will offer an alternative item or a full refund after informing the customer involved.
Unless otherwise expressly stated in these Terms & Conditions, all notices from you to us must be in writing and sent to us at Aram, 110 Drury Lane, London WC2B 5SG.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Aram only collects personal information from our online visitors on a voluntary basis and only during registration or placing an order. Visitors purchasing goods and services online will need to provide a valid credit or debit card number and expiration date, in addition to their name, mailing address, telephone number and email address. Your telephone number may be passed on to the carriage company we employ to deliver your goods. These details allow us to process your order and, subsequently, keep you up to date with the status of your order.
How This Information May Be Used
When you register with Aram, you will be asked to provide personally identifiable information. The information you provide allows us to alert you to new products, services, special offers/promotions, news and events. We will not share your information with parties outside our organisation (except to the extent required by law, court order, or as requested by other government or law enforcement authorities).
If at any point you wish to have your name removed from our database, you can do so by sending an email to [email protected] with the subject 'unsubscribe’.
Safeguarding Personal Information
Internet Security Technology
When you place an order with us using our secure online order form and web browser such as Microsoft’s Internet Explorer, Mozilla Firefox or Google Chrome, the order is encrypted. The use of SSL encryption scrambles data sent from the browser to the aram.co.uk server in a way that only Aram can access.
Checking Your Browser Security
You will notice that when you look at the location (URL) field at the top of the browser for our Checkout page it begins with https: instead of the normal http: This means that you are in secure mode. You can also verify the security of a document by checking the security icon at the bottom-right hand corner of your browser (usually a lock and key padlock or a solid gold key depending on your browser and version). This is your assurance that your browser and our server are communicating securely - it is advisable to ensure that your browser software is always up to date to maintain optimum security. All information transmitted on our secure online order form is encrypted while in transit, so that even if the information is intercepted, because it is encrypted, it is useless to anyone. Your credit card information is entered directly into Opayo's payment processing servers and will never be stored or saved at the aram.co.uk website. Opayo (formerly SagePay) is a level 1 payment services provider, the highest level of PCI DSS compliance.
Security of your personal data is of highest priority to us. This is why we have utilised encryption technology to guarantee unauthorised parties have no access to personal and credit card details as they are passed over the internet. This has been independently verified. Also, under no circumstances will we pass on your personal details to any other company other than for the purpose of delivery of your order, or as required by law.
Aram Designs Limited. Registered in England Company No: 752667 VAT registration 238 8515 36
We are open Monday to Saturday 10am to 6pm, Thursday to 7pm
110 Drury Lane , London, WC2B 5SG. Telephone 020 7557 7557
email: [email protected]