COVID-19: Frequently Asked Questions
These are unprecedented times where we are all having to adapt to the new ways of working and interacting. Our primary concern is the welfare of all our staff and customers, and we have been following Government advice in this regard very closely, and we will continue to do so. Given this, we felt it would be useful to share some frequently asked questions specifically related to our operations during this time.
If the answer to your question is not amongst these, please call us in store or email email@example.com, and we will provide the answer.
Can I shop in-store now?
At the moment our store is closed, so unfortunately you cannot physically visit. However, we are able to help with your requirements either by phone or email, and we have a skeleton staff available 10am to 5pm Monday to Saturday.
Can I shop online?
Our website and online services remain fully operational. Some of the ex-stock deliveries may take a little longer than normal to wrap and send.
Are you delivering furniture at the moment?
We are able to make small package deliveries as normal via our courier partners. Most of these are accessories, but there are also a number of smaller furniture items that can be very effectively delivered in this way.
We are also now able to make deliveries of larger items of furniture requiring one or two-man teams (there may be some restrictions for certain locations outside mainland England and Wales). Our delivery teams and fitters would use full PPE at all times.
Before we deliver, our logistics team will make contact to ensure that you are happy to receive your order. At this point, any questions you have can be answered.
Ultimately, if you are not happy to receive your order at the moment, then we can hold your order at our warehouse until such time that you are safely able to receive delivery.
Will my orders take longer?
There have been delays in production and transport from our supplier partners meaning that normal lead times have been extended.
These issues are starting to ease as manufacturing sites across Europe begin opening again.
Orders are being produced and we are receiving weekly deliveries into our warehouse.
We are confident that within a few weeks lead times will be back to near normal.