Testimonials

For many years we have followed up every completed purchase with a voluntary anonymised survey which also provides our customers with the opportunity to give us detailed feedback. We feel that this is a more personal and engaging method than using review sites. 

After nearly a thousand verified responses, we have a very impressive 9.47 out of 10 overall satisfaction rating. Our store team is rated:

  • 4.83 out of 5 for Friendliness
  • 4.81 out of 5 for Knowledge
  • 4.86 out of 5 for Professionalism
  • 4.81 out of 5 for overall experience

Our delivery partners are rated:

  • 4.68 out of 5 for Friendliness
  • 4.61 out of 5 for Knowledge
  • 4.67 out of 5 for Professionalism
  • 4.65 out of 5 for overall experience

Furthermore, 95% of respondents are either 'extremely likely' (64%) or 'very likely' (31%) to recommend Aram to a friend. These are a few examples of what some of our customers say about us:

"Everyone we dealt with was extremely helpful."
"My sales was the best: informative, helpful, managed my expectations and did not over promise on delivery all round great sales associate."
"Initially I visited the store and saw USM Haller units on display. There followed a seamless combination of using the online configurator, Aram online, and further advice obtained in store and online from the sales team."
"Just an excellent experience from start to finish. Thank you to the superb sales team."
"The [delivery] guys were wonderful - again first class professionalism and also incredibly kind and friendly. Also felt very confident that they know exactly what they are doing - so thank you."
"Atlas of London is the best delivery of furniture! I am so glad to have discovered them through Aram."
"Always very quick response via email, genuine and expert advise, friendly and knowledgeable."
"Atlas delivery guys were great and installed with care and consideration - really can't fault them."
"Excellent service. Installation team took great care in assembling the product and leaving the room tidy. Also willing to answer questions. Overall very happy with installation and delivery service."
"I made my first purchases from Mr Aram in 1997 and have been a loyal customer ever since. Best furniture store in UK, keep up the good work!"
"I rang the store and a very helpful person called Lina answered the phone and provided me with some useful information. I then went into the store to meet Lina and she was brilliant. So very knowledgeable about many of the Aram products, went above and beyond to help me to see if I could get a product for a particular delivery date. It didn’t quite work out timing wise but she was so very generous with her time. I then went onto buy an Eileen Gray lamp and we had the best chats about the Aram store and its long term relationship with Eileen. It really was such a great experience and makes the lamp even more special. Lina is a fantastic asset to the Aram store. A big thank you."
"Aram is an extremely valuable venue for anyone seriously interested in furniture and design."
"Very good customer service throughout the buying process. Helpful delivery team and very pleased that the table was assembled. Excellent from start to finish. Thank you very much."
"I would heartily recommend the Aram team member whom I dealt with. Charlie was super helpful, knowledgeable, efficient, followed up as promised, and provided excellent client-service."
"For over 15 years Aram have been my go to place and I have never once been let down. The friendly professionalism is impeccable and goes in infinitely beyond the call of duty."
"As a store client I can say the delivery service was very good and professional, they texted me before for a little delay due to traffic, but they were on time, my sofa bed arrived in perfect shape, they disassembled it and reassembled it in the room as turns are too tight. They put protections on the floor, outside my entrance door, they removed their shoes, they cleaned with the vacuum cleaner where needed in the bedroom where the sofa bed was assembled. Very happy with this service. Thank you."
"It was a pleasure speaking to the well informed sales representative and the service throughout was first class."
"Outstanding customer service. Friendly on the phone and very helpful looking up a previous order so that I could order two more of the same. My favourite London store."
"Aram is one of only a very small number of quality furniture stores and is, in my opinion, the best. There are very few good manufacturers/designers they don't stock or cannot offer."
"I came to the store and saw the item on sale. Very helpful staff. Then called in to order. Very efficient and again helpful. The delivery team were excellent also."
"Charlie was great, very patient and helpful while we designed out USM unit, and dealt with our many changes brilliantly."
"Loved my new console, love the professional but chilled vibe of your staff. Some of your competitors are either snobbish or lack the knowledge. Love Aram. Expensive but your clearances are making design accessible."
"I felt very well looked after and have only always had great service from the team at Aram."
"Love the relaxed and professional approach of the staff, who appear to love their work and to be very knowledgeable. Always feel welcome and unpressured. Unlike any of the similar high end furniture shops we go to."
"Elliot has been exceptional throughout the process, providing timely assistance and clear, competitive quotations. He has been responsive, knowledgeable, and professional, making the entire experience straightforward and stress-free. His helpful approach and attention to detail have been greatly appreciated."
"Everyone I dealt with was helpful and professional. Importantly they gave me plenty of time to relax and get to know whether the furniture would meet my needs."
"Atlas is absolutely perfect, the communication is excellent and all the staff are professional and very helpful. Best delivery service ever, in my opinion."
"The whole process was very smooth from answering queries to updates on delivery to the actual delivery which was done extremely well."
"Elliot was instrumental in our decision to buy from Aram. He was so helpful and knowledgeable. Even when we were asking him about another, unrelated product (that had nothing to do with Aram), his knowledge, professionalism and desire to help customers was incredible. Elliot is the main reason for trusting and choosing Aram. Before we visited Aram, we had pretty much decided to purchase the Flos lamp from another London supplier, but after visiting Aram and being helped by Elliot, we changed our minds."
"I am delighted with my E1027 Eileen Gray side table, I purchased it as a birthday gift to myself. I have long admired Gray’s work, and during a visit to her hometown of Enniscorthy last year, I enjoyed the exhibition of her designs at the castle. It was important to me to purchase from the Aram Store, the original and most authentic supporter of her legacy. Big thanks to you, and to Charlie in particular, for his kind assistance and for ensuring that my wonderful birthday treat got safely home."
"Lina was simply fantastic. She was very knowledgeable and took all the time to walk us through the fabric options as well as the mattresses."
"Impeccable service from an engaged sales assistant."
"We ordered a few things in person and few things via online store. We enjoy the fact that we can message you via email with a query and your team is helpful and responds very fast to our queries. We were also happy to get help on custom USM pieces from you both in store and online."
"Elliot has been exceptional throughout the process, providing timely assistance and clear, competitive quotations. He has been responsive, knowledgeable, and professional, making the entire experience straightforward and stress-free. His helpful approach and attention to detail have been greatly appreciated."
"Great experience from start to finish. The sales team were incredibly helpful and knowledgeable, and the staff throughout the store were friendly without being pushy. I felt completely comfortable making my purchase."
"It was online initially but then with a member of staff who was most helpful. Very attentive and helpful. I was given ample notice and constant reminders of when the product would be ready and also delivered. I was entirely happy with the experience."
"Super delivery team from Atlas, considerate, respectful and very helpful. Great communication from Atlas on status of delivery. Best service we have had in terms of delivery team by a mile."
"The delivery process was extremely easy and smooth, with the delivery company setting up the piece of furniture I purchased and taking all of the packaging with them upon departure."
"I received a friendly personal email after the order. It’s nice knowing that there is a team of humans on the other end who are looking after customers."
"Charlie was very helpful and professional, adding the right amount of personal touch to my shopping experience. I felt confident purchasing high-end furniture from Aram."
"[Elliot] and Dylan were both great."
"This is really the only store to go to in London for top end furniture, lighting and service."
"I love Aram. It’s a wonderful showcase for modern furniture and the staff are really helpful. I’ve bought various things over the years - mainly Jacobsen chairs - and it’s always been a good experience."
"I’d rate 6s if I could! [The delivery team] came on the hottest day of the year and not only carried a big heavy mattress upstairs for us, they even offered to swap it over with the old one."
"As ever, the very best service, knowledge and experience."
"The website did not have all the options for the chairs I bought so someone contacted me after the purchase to let me know there was a different option that could be a better fit. I was very grateful for this - excellent service! But it would have been better to have all the options available on the website."
"I’ve used Aram twice now and the company is excellent!!! The staff have a wealth of knowledge and the whole shopping experience is perfect, they are leaders in design and I hope to always use them for any future projects."
"It is such a joy to walk into the Aram store. Firstly everyone is very friendly and welcoming and the products are so carefully chosen and represent the best in design. One of my favourite shops in London."

We also have 4.5 out of 5 stars on Google from over 100 unprompted reviews, plus 5 out of 5 stars on Facebook.